Warranty Information

Warranty Information - EMEA/APAC regions

The majority of Sightmark products are covered under a Limited-Lifetime Warranty that protects against defects in materials and workmanship if the customer has a proof of original purchase.

• Due to international laws, the majority of Sightmark products purchased outside of the United States are covered under warranty for 10 years unless otherwise stated by law.

Additional exceptions exist and are outlined as follows:

• Products that are covered for 3 years:
  • Image Intensifier Tubes. (i.e. PVS-14 units & Ghost Hunter series)
  • Digital Imaging Sensors in Night Vision products. (Wraith series)
  • Light emitting devices such as Laser Diodes and LED’s.
  • Thermal Imaging Devices (Wraith Mini Thermal)

• Products that are covered for 1 year:
  • Rechargeable Battery Packs.

• Products that are not covered under warranty:
  • Non-Rechargeable or Disposable Batteries.

Sightmark reserves the right to render warranties null and void in the following cases:

• If the device has been modified.
• If the device has been mechanically or chemically damaged.
• If the device has been tampered with by an unauthorized Sightmark Repair Technician.
• If the device has been damaged as a result of fire, natural disaster, or end user abuse.
• If the device has been damaged as a result of liquids or other substances.
• If the device has been painted or has been purposefully altered.
• If the serial number of the device has been modified, rubbed off, removed, is illegible, or has been programmatically deleted (for devices with unique serial numbers).
• If the manufacturing date is not within the last 3 years and/or proof of purchase from an authorized dealer cannot be provided.
• If purchased from an individual, a nonauthorized dealer on eBay, or an auction website.

Important Warranty Details:

• In the event of a defect under this warranty, we will, at our option, repair or replace the product.
• This warranty is transferable as long as the proof of purchase from a authorized dealer can be provided.
• This warranty is void if the unit is purchased from an unauthorized individual or an unauthorized dealer on eBay and other auction-based platforms.
• Due to international laws, the majority of Sightmark products purchased outside of the United States are covered under warranty for 10 years unless otherwise stated by law.
• If the unit has been discontinued and there is a direct replacement for that model, the direct replacement will be sent.
  • If there is no direct replacement for a returned product under warranty, a product credit equal to the current value of the product will be issued.

In the event of a defect under this warranty, we will, at our option, repair or replace the product. This warranty does not cover damages caused by misuse or improper handling. Also, this warranty is null and void if modification or maintenance is provided by someone other than Sightmark. This warranty is non-transferable and is only valid if the product is registered in 30 days or if the date of purchase is within 10 years.

To register your product, go to the Product Registration page. Registering online may also provide additional coverage and faster warranty service.

Warranty Service

To receive warranty service, please contact your local dealer/store/webstore, where you have made the purchase and provide them with your original receipt.

 

Additional Contact Information

Tech Support (Europe, Africa and Middle East): 359-2-434-3293
Business Hours: Mon – Fri 8:00am – 5:00pm EET